To wait or not to wait?
Have you ever waited in a queue as a customer where the wait was agonizingly long and on top of that, poorly managed?
If yes, then you know just how exasperating it can be.It is almost like watching a video in slow motion in a situation where you do not have the remote to the TV and are helpless to do anything but endure it.
What if your customer did not have to stand in a queue in the first place? It is necessary to engage the customers so that their waiting time seems less to them. Instead of the queue feeling like a trap, it should be made an experience for the customer which would leave a positive impact as well.
Introducing the Queue Management Systems where customers can get their token from the kiosk at the Reception and peacefully sit and wait rather than standing in a line and waiting for their turn. There are different kind of queue management system for different kind of settings - restaurants, offices, clinics, schools for example.
LCD or segment displays will also help the customers in keeping a track of the number of customers left before their turn. This will also save them from the hassle of going and back forth to the counter to ask which token number.